Confirm your country
To correctly view the information on the website, we need you to confirm your location
Complaint channel | Guitarras Alhambra
MENU

english

You are online to the web version of:

Complaint channel

Welcome to the Complaints Channel.

Through this channel you can notify criminal, unethical or irregular behavior within our organization, its employees, or third parties that have some relationship with our company.

  • You can communicate it through: Click here to display the email

 

The use of this channel implies acceptance of the privacy policy described below:

In compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 (hereinafter RGPD) and Organic Law 3/2018, of December 5, on the Protection of Personal Data and Guarantee of the Digital Rights, MANUFACTURAS ALHAMBRA SL, informs you that the data provided through this form will be processed for the purpose of managing the internal complaints channel or ethics channel, investigating the facts and proposing resolution measures. The aforementioned data may be transferred to legally authorized third parties, with the sole purpose of proceeding, where appropriate, to support or advice in the processing and investigation of the facts and the proposed resolution of the complaint. Likewise, the data contained in the complaint may also be communicated to the competent authority of acts constituting a criminal or administrative offense, if applicable. The complainant is informed of his obligation regarding the veracity of the information provided. The basis that legitimizes the processing of your personal data is the fulfillment of a legal obligation. The data will be kept for the time necessary to fulfill the purpose for which it was collected and to determine the possible responsibilities that may arise from said purpose and the processing of the data. The provisions of the archives and documentation regulations will apply. You can exercise the rights of access, rectification, limitation of treatment, deletion, portability and opposition to the treatment of your personal data as well as the revocation of the consent given for the treatment of the same, through the email Click here to display it. Documentation proving the applicant's identity may be required (copy of the front of the National Identity Document, or equivalent). The maximum response period will be 30 days from receipt, and may be extended for a maximum period of 2 months whenever necessary. In any case, you can request the protection of the Spanish Agency for Data Protection through its website.

Alhambra Logo

Immerse yourself in the essence of Alhambra Handcrafted Guitars! Join our community today and subscribe to access exclusive support, irresistible offers and the latest news about Alhambra Guitars. Don't miss this unique opportunity and let your music tell the story of generations of Spanish craftsmanship! 🎸✨

In compliance with current regulations on data protection, we inform you that the person responsible for your personal data is Fundación Alhambra Guitarras, which will be processed for the purpose of managing and processing your request, as well as receiving commercial communications about news, products and Manufacturas Alhambra services, based on consent. This treatment is based on the consent of the interested party. The transfer of your data is not planned, except in cases where you expressly authorize, and for the purpose of receiving commercial information through the means provided. You can access, rectify and delete the data, as well as other rights that assist you regarding data protection through rgpd_alh@alhambraguitarras.com, proving your identity. For more information, you can consult the Privacy Policy or request it from our Organization.

It seems that something has gone wrong ... Try again and, if the error persists, contact us. Sorry for the disturbances.

Invalid email.

Email already exists in our system.

You must fill in your name

Thank you for subscribing! :)

The email is already registered in our system. Thank you for subscribing to our newsletter!

Confirm you're not a robot