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Complaint channel

Welcome to the Complaints Channel.

Through this channel you can notify criminal, unethical or irregular behavior within our organization, its employees, or third parties that have some relationship with our company.

 

The use of this channel implies acceptance of the privacy policy described below:

In compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 (hereinafter RGPD) and Organic Law 3/2018, of December 5, on the Protection of Personal Data and Guarantee of the Digital Rights, MANUFACTURAS ALHAMBRA SL, informs you that the data provided through this form will be processed for the purpose of managing the internal complaints channel or ethics channel, investigating the facts and proposing resolution measures. The aforementioned data may be transferred to legally authorized third parties, with the sole purpose of proceeding, where appropriate, to support or advice in the processing and investigation of the facts and the proposed resolution of the complaint. Likewise, the data contained in the complaint may also be communicated to the competent authority of acts constituting a criminal or administrative offense, if applicable. The complainant is informed of his obligation regarding the veracity of the information provided. The basis that legitimizes the processing of your personal data is the fulfillment of a legal obligation. The data will be kept for the time necessary to fulfill the purpose for which it was collected and to determine the possible responsibilities that may arise from said purpose and the processing of the data. The provisions of the archives and documentation regulations will apply. You can exercise the rights of access, rectification, limitation of treatment, deletion, portability and opposition to the treatment of your personal data as well as the revocation of the consent given for the treatment of the same, through the email rgpd@alhambraguitarras.com. Documentation proving the applicant's identity may be required (copy of the front of the National Identity Document, or equivalent). The maximum response period will be 30 days from receipt, and may be extended for a maximum period of 2 months whenever necessary. In any case, you can request the protection of the Spanish Agency for Data Protection through its website.

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Responsible for the treatment: MANUFACTURAS ALHAMBRA, S.L.
Purpose in data processing: Receive requests for information from stores or distributors near your country. Sending commercial communications
Legitimation in the treatment of your data: Consent of the interested party.
Recipients: Distributors or authorized stores.
Rights of the interested parties: You can exercise your rights on data protection by email to rgpd@alhambraguitarras.com. In any case, you can request the protection of the Spanish Agency for Data Protection through its website https://www.aepd.es/. You can consult more information on data protection by visiting our privacy policy.

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