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Privacy policy

Confidentiality and security are the main values of Manufacturas Alhambra S.L..Consequently, we are committed to guarantee the privacy of the User in every moment and not to ask for unnecessary information. From now on, we will provide you all the necessary information about our Privacy Policy in relation with personal data that we collect. We will explain you:

  • Who is the responsible of your data processing.
  • What is the purpose of the data requested.
  • Which is the authentication for its processing.
  • How long are we going to manage them.
  • To whom the data are communicated.
  • Which are your rights.

RESPONSIBLE:

Manufacturas Alhambra S.L.

VAT.: B-03016821

Company Address: Duquesa de Almod�var, 17 - Muro de Alcoy - Alicante

Postal Address: Manufacturas Alhambra S.L., Apdo. de Correos n�63 Muro de Alcoy E-03830 (Alicante) SPAIN.

Registered at the Companies House of Alicante , Book 1236 general, Sheet 40, page n� A-3596, Inscription 1st.

You can contact with the owner by any of these means:

Phone number: +34 96 553 00 11

Email: rgpd@alhambraguitarras.com

 

WHAT PERSONAL DATA DO WE PROCESS?

Within the framework of the various processing activities carried out in the organisation, the following types of data are collected: 


- Identifying data (name, surname, address, telephone number, e-mail address, etc.).
 

FOR WHAT PURPOSES AND IN WHAT SPECIFIC CASES DO WE PROCESS PERSONAL DATA?


www.alhambraguitarras.com processes personal data for the following purposes:
Newletter/ Commercial newsletter: Sending by e-mail of our commercial newsletter and informative and advertising communications about our products or services that may be of interest to you.


Contact: to respond to requests for information received about the products and services offered, as well as to respond to any other type of question sent by users.

Register support, SAT: To register you as a customer, manage your technical assistance and allow you access to the services reserved for customers of our website and, if you give us your exclusive consent, to send you by e-mail our commercial newsletter and informative and advertising communications about our products or services that are of interest to you.

Register your guitar: Processing of registration as a user, after-sales service, guarantee of purchase. 

Points of sale: Receive requests for information from shops or distributors near your country. 

The personal data collected will not be used to create profiles or make automated decisions. 
 

WHAT IS THE LEGITIMACY FOR THE PROCESSING OF DATA?


The organisation may process personal information for the following purposes:

- Compliance with legal and regulatory obligations: By way of example but not limited to. General Law for the Defence of Consumers and Users, General Tax Law, Corporate Tax Law, Account Auditing Law, Value Added Tax Law, Civil Code, Commercial Code.

- Consent: By accessing our website and filling in the forms or sending us data through the electronic means of contact indicated, you accept this Privacy Policy. That is why we rely on the user's consent for the processing of their data. In addition, we inform you that we will only use personal information by virtue of this Privacy Policy and, in general, we will request your consent for uses other than those for which you initially granted it. Finally, we inform you that you can withdraw your consent at any time by contacting us through the means indicated in this privacy policy.

In order to respond to requests, the interested party must provide the minimum information requested. If this is not the case, the request will not be answered.

 

HOW LONG DO WE PROCESS PERSONAL DATA?

 

www.alhambraguitarras.com processes personal data for the following periods:

(I) The period established by law 

(II) The period necessary to fulfil operational obligations.

The data will be kept for the time necessary to fulfil the purpose for which they were collected and to determine any possible liabilities that may arise from this purpose and from the processing of the data, in accordance with the regulations set out above, in addition to the periods established in the applicable archiving and documentation regulations.

 

WITH WHOM DO WE SHARE PERSONAL DATA?


In order to fulfil the purposes described above, personal data may be shared with:

- Service providers who perform services on our behalf

- Distributors or authorised shops

Please note that, in general, no international transfers are made outside the European Economic Area (EEA). In the event of a transfer of data outside the EEA, THE ORGANISATION will have the appropriate guarantees to carry out such transfer, in accordance with the requirements established by the General Data Protection Regulation.

 

WHAT RIGHTS CAN YOU EXERCISE?


According to European legislation, you have the following rights:

Access, the right to request information from the data controller about whether your personal data is being processed.

Rectification, the right that allows the data subject to request the modification of data that is inaccurate or incomplete. 

Opposition, the right of an individual to object to the processing of his or her personal data or the cessation of such processing. 

Automated individual decisions, the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects on him or her or similarly significantly affects him or her.

Limitation, the right to suspend the processing of the user's personal data in certain cases
Erasure or Oblivion, the right to erasure of the data subject's personal data

Portability, the right to request the controller to provide personal data in a structured and clear format to another controller.

The maximum period for the resolution of the request is 30 days from its receipt, which may be extended for a maximum period of 2 months if necessary. 

The applicant may exercise his/her rights by the following means:  

Email to rgpd@alhambraguitarras.com, providing documentation proving the identity of the applicant (copy of the front of the National Identity Card, or equivalent).

Postal mail to the address of the person in charge, providing documentation proving the identity of the applicant (copy of the front of the National Identity Card, or equivalent).

In any case, you may request the protection of the Spanish Data Protection Agency through its website.

 

CHANGES TO THIS PRIVACY POLICY

 

From time to time, this Privacy Policy may be revised in order to update changes in current legislation, update the procedures for collecting and using personal information, the appearance of new services or the exclusion of others. These changes will be effective upon posting on the website, so it is important that you regularly review this Privacy Policy in order to stay informed about changes.

 

FURTHER INFORMATION 

 

On our website we offer you links and services related to the different social networks (e.g. Facebook "Like"). If you are a member of a social network and click on the corresponding link, the provider of the social network may link your profile data with the information on your visit to that website.

It is therefore advisable to inform yourself about the functions and policies on the processing of personal data of the respective social network, if you access one of our websites with one of your social network profiles or share information through them.

You can access the privacy policies of the different social networks at any time, as well as configure your profile to ensure your privacy. We encourage you to familiarise yourself with the terms of use of these social networks before you start using them:

Facebook: https://www.facebook.com/help/323540651073243/

Linkedin: https://www.linkedin.com/legal/privacy-policy?_l=es_ES

Twitter: https://twitter.com/privacy

Google+: https://policies.google.com/privacy

Insofar as the processing of personal data is carried out within the framework of social networks whose providers impose certain operating rules, the obligations of Manufacturas Alhambra S.L. shall be limited to those aspects in which it is free to act. Under no circumstances shall

Manufacturas Alhambra S.L. extract data from social networks, create profiles of its users or collect additional personal data relating to tastes, hobbies or the way of using social networks without the express consent of those affected.

 

COOKIES

 

Manufacturas Alhambra S.L. only uses its own and third-party technical, personalisation and analysis cookies, which in no case process personal data or capture browsing habits for advertising purposes.

Therefore, when accessing our website, in compliance with article 22 of the Law on Information Society Services, when processing analysis cookies, we have requested your consent for their use, which in any case will be installed after a reasonable period of time so that the user has time to decide whether to give their consent or not.

We recommend that you read our cookie policy carefully.

 

SECURITY OF YOUR PERSONAL DATA


In order to safeguard the security of your personal data, we inform you that we have adopted all the technical and organisational measures necessary to guarantee the security of the personal data supplied from alteration, loss, and unauthorised processing or access.
 
UPDATING YOUR DATA


In order for us to keep your personal data up to date, it is important that you inform us whenever there has been any change in them, otherwise we are not responsible for their accuracy.

We are not responsible for the privacy policy regarding the personal data that you may provide to third parties through the links available on our website.

This Privacy Policy may be modified to adapt it to changes that occur on our website, as well as legislative or jurisprudential changes on personal data that appear, so it requires reading, each time you provide us with your data through this website.
 

 

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Responsible for the treatment: MANUFACTURAS ALHAMBRA, S.L.
Purpose in data processing: Receive requests for information from stores or distributors near your country. Sending commercial communications
Legitimation in the treatment of your data: Consent of the interested party.
Recipients: Distributors or authorized stores.
Rights of the interested parties: You can exercise your rights on data protection by email to rgpd@alhambraguitarras.com. In any case, you can request the protection of the Spanish Agency for Data Protection through its website https://www.aepd.es/. You can consult more information on data protection by visiting our privacy policy.

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